Our Skill

Dispatch Time... 00:11 Sec. Avg (98%).
Call Time... 00:07 sec. Avg. (93%)
Booking Time... 00:22 sec. avg (96%)

Who We Are

If you would like to make a booking or require a quote call our easy to remember number 0115 950 5050.
Our call centre employs over 70 staff with a combination of full time and part time staff. The companies ethos for handling calls are based on the following four rules:
Efficient booking service, 90% of all our calls are answered within 7 seconds.
Customer service orientated call centreWe are not a call centre that is driven by targets to reduce call times we ensure all customers are given a high level of personable customer service.
U.K based call centre
All of the call handlers that are used by Trent are UK based.We do have multi-lingual members of staff.
We have staff that can speak English, Polish, Hindi, Punjabi, Urdu, Farsi and Pashtu.

Telephonist At One Time
Satisfied Account Customers.
Current Drivers.
Jobs Handled Per Day.